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Copyright © 2018 by MY APPAREL ZOO

CUSTOMER SUPPORT

At My Apparel Zoo, we aim to deliver your items as quickly and efficiently as possible.  Should you have any other questions, comments or problems with your order, please do not hesitate to send us a message. Our representative will get back to you in 24 hours.

Have any questions or concerns? 

We’re always ready to help!

 

Whataspp us at

+6019.220.3217

or send us an email to:

info.myapparelzoo@gmail.com

RETURNS

Please address all return to the following address

My Apparel Zoo

(Returns Department)

B2-1-12 Publika,

Solaris Dutamas 1,

Jalan Dutamas 1,

50480 KL

Malaysia

FAQ

Do you provide International delivery?

 

Yes, we do provide international delivery. There will be charges for delivery. Kindly refer to our

Shipping & Cancellations page for further details.

 

How do I return an item?

 

To return an item simply contact us with your concerns and reasoning for returning the item. State "Return Item" as the subject on the email. Once our customer support team gets back to you with a confirmation you may then contact your chosen courier service. (I.E Poslaju for local shipment or DHL for international) and ship your item back to the return department stated above. Once you have shipped your item please notify us by email at info.myapparelzoo@gmail.com of your return shipment with a tracking number. 

 

What is your returns policy?

 

Return items must be kept in the same condition as it was packaged. Return Items must be shipped no later than 1 week from the received date. If the return item is faulty My Apparel Zoo will offer an exchange for a different item of the same value or cash refund. 

How do I track my order?

 

We will send you a tracking number and website link via email once your item as been shipped. You will be able to trace your item via the link. 

 

How can I contact your couriers?

 

We will provide you details of the courier service upon request. 

 

What are your delivery options?

 

Locally we ship with Poslaju Malaysia

www.poslaju.com.my

Internationally we ship with TNT & TresGo

www.tnt.com/MY

www.tresgo.my

Further details on the shipping company will be provided on the purchase order details.